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Support Analyst / 2nd, 3rd Line

  • Location: Burton upon Trent, Staffordshire, England
  • Salary: £300 to £350
  • Type: Contract
  • Posted: 228 days ago
  • Company: IQ Talent Centre

Support Analyst / 2nd, 3rd Line

Our client based in Branston, Burton Upon Trent are seeking a 2nd & 3rd Liner support Analyst for an initial 6 months to be responsible for delivering an exceptional service of IT Support services to the clients locations, acting as the SME for regional support incidents & Support.

Essential skills & knowledge required:

  • Examples of supporting 2nd & 3rd line IT arenas successfully with multiple teams.
  • Escalation and ownership of all support issues on a large Global scale across EMEA mainly.
  • Ensure all incidents are dealt with asap and successfully.       
  • You will have excellent understanding within:
  • Email & Internet based technologies
  • Data centre operations
  • security & patch management
  • Microsoft client technologies ,Microsoft server technologies.
  • Cisco networking & Citrix
  • Virtualization technologies such as Virtual server, VMWare etc.
  • IP technical knowledge.                    

Please do get in touch today for a full detailed job spec.